Kikriya Responsible Gaming — Safe and Balanced Entertainment

Enjoy the entertainment, but stay within your limits. kikriya believes that gaming should always be fun and in control. On this page, you can learn how to keep your betting habits balanced, what tools are available to you, and where to get help if you need it.

Safe Gaming Set Betting Limits Session Time Control Self-Exclusion Mental Health Awareness 18+ Only 24/7 Support Deposit Limit Safe Gaming Set Betting Limits Session Time Control Self-Exclusion Mental Health Awareness 18+ Only 24/7 Support Deposit Limit

You Hold the Key to Control

Kikriya offers several voluntary protection tools for every user. Contact customer support to set any of the limits listed below.

Deposit Limit

You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is activated, it takes effect immediately, and a mandatory waiting period applies if you wish to increase it. This tool is especially useful for those who want to keep track of their spending. Set your own budget — kikriya respects that decision. Reducing a limit happens instantly, but increasing it requires a 7-day cooling period.

Session Time Limit

Enable the option to be automatically logged out after a set period of time and receive reminders about how long you have been playing in each session. Extended, uninterrupted gaming can be harmful to your health, so taking breaks is important. Session limits can be changed at any time from your account settings. Taking regular breaks helps keep gaming enjoyable. When a session ends, you will be automatically returned to the home page.

Temporary Break (Cooling-Off)

If you feel you need to step away from gaming for a while, you can temporarily suspend your account for anywhere between 24 hours and 30 days. During this time, logging in or making a deposit will not be possible, but your account will be reactivated automatically once the period ends. Once a cooling-off period begins, it cannot be cancelled midway. Taking occasional breaks is an important part of responsible gaming habits. This feature is completely free and takes effect immediately upon request.

Self-Exclusion

If you feel that gaming is having a negative impact on your life, you can apply for a long-term self-exclusion. Durations range from a minimum of 6 months up to permanent self-exclusion. During the self-exclusion period, your account will be completely inactive and all promotional communications will stop. To apply for self-exclusion, contact customer support — the process is simple and judgment-free. Taking this step is a sign of courage, and we fully respect your decision.

Recognize the Signs of a Problem, Act in Time

When gaming crosses the line from entertainment to a problem, certain signs begin to appear. If any of the following apply to you or someone you know, please seek help.

Warning Signs

Spending more than your budget on betting and trying to place even more bets to recover losses.
Being unable to stop gaming or repeatedly trying and failing to do so.
Gaming causing problems in family, work, or social relationships.
Lying or hiding the truth about betting habits.
Feeling restless, irritable, or depressed when not gaming.
Using money meant for daily expenses on betting.

Healthy Gaming Habits

View gaming as entertainment, not a source of income — that is the most important mindset to have.
Decide in advance how much BDT you will spend each day or week, and stick to that limit.
Take regular breaks and spend time with family and friends outside of gaming.
Never chase losses with more betting — it only makes things worse.
Avoid gaming when you are stressed or feeling down, and seek support if needed.
Do not allow anyone under 18 to use your account.

Check Yourself

Ask yourself the questions below and answer honestly. If you answer "yes" to more than one, consider seeking support.

Are you spending more time or money than you planned?
Are you returning repeatedly to try to win back money you have lost?
Is your gaming habit causing concern among the people close to you?

Are you neglecting work or family because of gaming?
Do you feel uncomfortable when you are not gaming?
Are you betting with borrowed or loaned money?

Common Questions About Responsible Gaming

To set a bet or deposit limit, contact customer support and let them know your preferred limit and duration. Limits generally take no more than a few hours to take effect. Reduction requests are processed immediately, however an increase is subject to a 7-day waiting period. To learn more FAQ Section View.

The rules for reactivating an account depend on the self-exclusion period chosen. For a fixed-term self-exclusion, a reactivation request can be submitted after the period ends, but the process includes a mandatory reflection period. Permanent self-exclusion cannot be reversed. Before making any decision, please speak with our support team — they are ready to assist you without judgment.

kikriya is for users aged 18 and above only. Age is verified at the time of registration and must be confirmed with a valid ID during the KYC process. Keep parental controls enabled on your device and keep your login credentials away from minors. If you become aware of any suspicious account activity, contact support immediately.

For professional support related to gaming addiction or mental health, please contact Bangladesh's national mental health helpline or a local mental health service. Speaking openly with people close to you is also an important step. kikriya's support team can also help guide you to the right resources. Remember, asking for help is not a weakness — it is a sign of courage.

Need Help? We're Always Here

To learn more about responsible gaming or to set any limits, please contact our support team. kikriya wants your gaming experience to always remain positive and enjoyable.

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